:root{--bg:#f8f8f7;--surface:#fff;--border:#e9e9e7;--text:#1f1f1f;--text-secondary:#6e6e6e;--primary:#2c2c2c;--primary-text:#fff;--accent:#b8854d;--accent-bg:#faf3e8;--success:#2d7a4d;--warning:#c95f1e;--danger:#c0392b;--radius:12px;--radius-sm:8px;--adm-bg:#f8f9fb;--adm-surface:#fff;--adm-border:#e5e7eb;--adm-border-light:#f3f4f6;--adm-text:#111827;--adm-text-body:#374151;--adm-text-sec:#6b7280;--adm-text-2:#6b7280;--adm-text-muted:#9ca3af;--adm-row-hover:#f0f4ff;--adm-hover:#00000008;--adm-accent:#2563eb;--adm-danger:#dc2626;--adm-warning:#d97706;--adm-success:#16a34a;--adm-sidebar:#111a2e}[data-theme=dark]{--bg:#0f172a;--surface:#1e293b;--border:#334155;--text:#f1f5f9;--text-secondary:#94a3b8;--primary:#475569;--primary-text:#fff;--accent-bg:#b8854d21;--success:#4ade80;--warning:#fb923c;--danger:#f87171;--adm-bg:#0f172a;--adm-surface:#1e293b;--adm-border:#334155;--adm-border-light:#1e3550;--adm-text:#f1f5f9;--adm-text-body:#e2e8f0;--adm-text-sec:#94a3b8;--adm-text-2:#94a3b8;--adm-text-muted:#64748b;--adm-row-hover:#2563eb1f;--adm-hover:#ffffff0d;--adm-accent:#60a5fa;--adm-danger:#f87171;--adm-warning:#fb923c;--adm-success:#4ade80;--adm-sidebar:#060d1a}*,:before,:after{box-sizing:border-box;margin:0;padding:0}html,body,#root{background:var(--bg);height:100%;color:var(--text);font-family:system-ui,PingFang 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var(--adm-border,var(--border,#e5e7eb));border-radius:var(--radius);margin-bottom:12px;padding:14px}.btn{border-radius:var(--radius-sm);cursor:pointer;text-align:center;border:none;justify-content:center;align-items:center;gap:6px;padding:10px 18px;font-size:14px;font-weight:600;transition:opacity .15s,transform .1s;display:inline-flex}.btn:active{transform:scale(.97)}.btn:disabled{opacity:.45;cursor:not-allowed}.btn-primary{background:var(--primary);color:var(--primary-text)}.btn-accent{background:var(--accent);color:#fff}.btn-outline{border:1.5px solid var(--border);color:var(--text);background:0 0}.btn-danger{background:var(--danger);color:#fff}.btn-full{width:100%}.session-btn{cursor:pointer;-webkit-user-select:none;user-select:none;-webkit-tap-highlight-color:transparent;border:none;transition:background .15s,opacity 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.9rem;font-family:inherit;font-size:.875rem;transition:border-color .15s}.form-textarea:focus{border-color:#2563eb;box-shadow:0 0 0 3px #2563eb1a}.state-msg{text-align:center;color:var(--adm-text-muted,#9ca3af);padding:3rem 1rem;font-size:.9rem}.inline-error{color:#dc2626;background:#fef2f2;border:1px solid #fecaca;border-radius:8px;margin-bottom:1rem;padding:.65rem .9rem;font-size:.82rem}.admin-topbar{background:var(--adm-surface,#fff);border-bottom:1px solid var(--adm-border,#e5e7eb);z-index:40;align-items:center;gap:12px;min-height:52px;padding:10px 16px;display:flex;position:sticky;top:0}.topbar-menu-btn{cursor:pointer;color:var(--adm-text-body,#374151);background:0 0;border:none;border-radius:6px;padding:2px 6px;font-size:20px}.topbar-menu-btn:hover{background:var(--adm-border-light,#f3f4f6)}.topbar-title{color:var(--adm-text,#111827);flex:1;font-size:15px;font-weight:700}.topbar-right{align-items:center;gap:14px;margin-left:auto;padding-right:6px;display:flex}.topbar-user-chip{align-items:center;gap:8px;display:flex}.topbar-avatar{color:#fff;letter-spacing:.03em;background:linear-gradient(135deg,#2563eb 0%,#60a5fa 100%);border-radius:50%;flex:none;justify-content:center;align-items:center;width:32px;height:32px;font-size:11px;font-weight:700;display:flex;box-shadow:0 1px 4px #2563eb40}.topbar-user-info{flex-direction:column;align-items:flex-start;display:flex}.topbar-user-name{color:var(--adm-text,#111827);font-size:13px;font-weight:600;line-height:1.2}.topbar-user-role{color:var(--adm-text-sec,#6b7280);text-transform:capitalize;font-size:11px;line-height:1.2}.adm-themeswitch{border:1px solid var(--adm-border,#e5e7eb);background:var(--adm-border-light,#f3f4f6);border-radius:999px;align-items:center;gap:4px;padding:4px;display:inline-flex}.adm-themebtn{width:32px;height:32px;color:var(--adm-text-sec,#6b7280);cursor:pointer;background:0 0;border:none;border-radius:999px;justify-content:center;align-items:center;transition:background .12s,color .12s;display:inline-flex}.adm-themebtn:hover{color:var(--adm-text,#111827)}.adm-themebtn-active{background:var(--adm-surface,#fff);color:var(--adm-text,#111827);box-shadow:0 1px 3px #0000001f}.topbar-logout{border:1.5px solid var(--adm-border,#e5e7eb);background:var(--adm-surface,#fff);width:32px;height:32px;color:var(--adm-text-sec,#6b7280);cursor:pointer;border-radius:8px;justify-content:center;align-items:center;transition:border-color .12s,color .12s;display:inline-flex}.topbar-logout:hover{color:#ef4444;border-color:#ef4444}.pagination-sticky{z-index:5;background:var(--adm-bg,#f8f9fb);border-top:1px solid var(--adm-border,#e5e7eb);flex-wrap:wrap;justify-content:space-between;align-items:center;gap:12px;margin:.5rem -2.5rem -5.5rem;padding:.65rem 2.5rem;display:flex;position:sticky;bottom:0}.pg-row{align-items:center;gap:4px;display:flex}.pg-btn{border:1.5px solid var(--adm-border,#e5e7eb);background:var(--adm-surface,#fff);min-width:28px;height:28px;color:var(--adm-text-body,#374151);cursor:pointer;border-radius:6px;padding:0 6px;font-family:inherit;font-size:.8rem;line-height:1;transition:border-color .12s,background .12s,color .12s}.pg-btn:hover:not(:disabled){color:#2563eb;border-color:#2563eb}.pg-btn:disabled{opacity:.38;cursor:not-allowed}.pg-btn.pg-active{color:#fff;background:#2563eb;border-color:#2563eb;font-weight:700}.pg-size-select{border:1.5px solid var(--adm-border,#e5e7eb);background:var(--adm-surface,#fff);height:28px;color:var(--adm-text-body,#374151);cursor:pointer;border-radius:6px;outline:none;padding:.25rem .5rem;font-family:inherit;font-size:.8rem}.pg-size-select:focus{border-color:#2563eb}.pg-info{color:var(--adm-text-sec,#6b7280);white-space:nowrap;font-size:.8rem}.form-section-label{text-transform:uppercase;letter-spacing:.06em;color:var(--adm-text-sec,#6b7280);align-items:center;gap:.5rem;margin:1.25rem 0 .6rem;font-size:.72rem;font-weight:700;display:flex}.sidebar-section-label{text-transform:uppercase;letter-spacing:.08em;color:#6b7280;padding:.75rem 14px .3rem;font-size:.65rem;font-weight:700}[data-theme=dark] .admin-sidebar{background:var(--adm-sidebar)}[data-theme=dark] .data-table th{background:var(--adm-surface)}[data-theme=dark] .badge-active{color:#86efac;background:#052e16b3}[data-theme=dark] .toggle-slider{background:#475569}[data-theme=dark] .branch-item:hover{background:#ffffff0d}[data-theme=dark] .branch-list{border-color:var(--adm-border)}[data-theme=dark] .inline-error{color:#fca5a5;background:#dc26261a;border-color:#dc26264d}[data-theme=dark] .compliance-note{color:#fcd34d;background:#fef3c70f;border-color:#78350f}[data-theme=dark] .compliance-label{color:#fcd34d}[data-theme=dark] .compliance-badge{color:#fcd34d;background:#78350f66}[data-theme=dark] .dash-tab.active{color:#60a5fa;border-bottom-color:#60a5fa}[data-theme=dark] .reports-dim-tag--weak{color:#f87171;background:#dc26262e}[data-theme=dark] .reports-dim-tag--strong{color:#4ade80;background:#16a34a2e}[data-theme=dark] input,[data-theme=dark] input[type=text],[data-theme=dark] input[type=password],[data-theme=dark] input[type=email],[data-theme=dark] input[type=number],[data-theme=dark] input[type=search],[data-theme=dark] select,[data-theme=dark] textarea{background:var(--surface);color:var(--text);border-color:var(--border)}[data-theme=dark] input::placeholder,[data-theme=dark] textarea::placeholder{color:var(--text-secondary)}[data-theme=dark] select option{background:var(--surface);color:var(--text)}[data-theme=dark] .app-header h1{color:var(--text)}[data-theme=dark] .chat-bubble.consultant{color:#f1f5f9;background:#2d4a6e}[data-theme=dark] .record-btn{background:#334155}[data-theme=dark] .record-btn.recording{background:var(--danger)}[data-theme=dark] .knowledge-card-name{color:var(--text)}[data-theme=dark] .knowledge-card-when{background:var(--bg)}[data-theme=dark] .chat-bubble.customer{background:#1e3a5f;border-color:#2d4f7c}[data-theme=dark] .chat-bubble.ai-consultant{background:#b8854d21;border-color:#b8854d4d}[data-theme=dark] .scenario-card.selected,[data-theme=dark] .mode-option:hover,[data-theme=dark] .mode-option.selected{background:#b8854d1f}[data-theme=dark] .level-pill.l1{color:#86efac;background:#2d7a4d40}[data-theme=dark] .level-pill.l2{color:#fdba74;background:#c95f1e40}[data-theme=dark] .level-pill.l3{color:#fca5a5;background:#c0392b40}[data-theme=dark] .tab-content:hover{scrollbar-color:#ffffff26 transparent}[data-theme=dark] .tab-content:hover::-webkit-scrollbar-thumb{background:#ffffff26}[data-theme=dark] .chat-messages:hover{scrollbar-color:#ffffff26 transparent}[data-theme=dark] .chat-messages:hover::-webkit-scrollbar-thumb{background:#ffffff26}@media (width<=768px){.admin-sidebar{height:100vh;position:fixed;top:0;left:0;transform:translate(-100%)}.admin-sidebar.open{transform:translate(0)}.sidebar-overlay,.sidebar-close{display:block}.topbar-user-info{display:none}.admin-page{padding:1.25rem 1rem 5.5rem}.page-header h2{font-size:1.1rem}.modal{padding:1.25rem}.form-grid{grid-template-columns:1fr}.filter-bar{flex-direction:column;align-items:stretch}.filter-input{width:100%;height:38px}.pagination-sticky{flex-wrap:wrap;gap:8px;margin:.5rem -1rem -5.5rem;padding:.65rem 1rem}}.login-page{background:var(--bg);justify-content:center;align-items:center;min-height:100vh;padding:24px;display:flex}.login-card{width:100%;max-width:380px;position:relative}.login-lang-toggle{gap:4px;display:flex;position:absolute;top:0;right:0}.lang-btn{border:1.5px solid var(--border);background:var(--surface);cursor:pointer;color:var(--text-secondary);border-radius:6px;padding:4px 10px;font-size:12px}.lang-btn.active{border-color:var(--accent);color:var(--accent);font-weight:700}.login-logo{text-align:center;margin-bottom:28px;padding-top:8px}.login-logo-icon{margin-bottom:8px;font-size:32px;display:block}.login-logo h1{color:var(--primary);margin-bottom:4px;font-size:22px;font-weight:800}.login-logo p{color:var(--text-secondary);font-size:13px}.login-form{flex-direction:column;gap:0;display:flex}.field-group{flex-direction:column;gap:6px;margin-bottom:16px;display:flex}.field-group label{color:var(--text);font-size:13px;font-weight:600}.login-btn{background:var(--primary);color:#fff;cursor:pointer;border:none;border-radius:10px;width:100%;margin-top:4px;padding:12px;font-size:15px;font-weight:700;transition:opacity .15s}.login-btn:hover:not(:disabled){opacity:.88}.login-btn:disabled{opacity:.5;cursor:not-allowed}.login-error{color:var(--danger);background:#fce4ec;border-radius:8px;margin-bottom:12px;padding:10px 14px;font-size:13px}.login-footer{text-align:center;color:var(--text-secondary);margin-top:20px;font-size:12px}.dash-kpi-grid{grid-template-columns:repeat(5,1fr);gap:.75rem;margin-bottom:1.25rem;display:grid}.dash-kpi-card{background:var(--adm-surface);border:1px solid var(--adm-border);border-radius:10px;padding:1rem 1.1rem}.dash-kpi-value{color:var(--adm-text);font-size:24px;font-weight:800;line-height:1.1}.dash-kpi-sub{color:var(--adm-text-sec);margin-left:2px;font-size:13px;font-weight:600}.dash-kpi-label{color:var(--adm-text-sec);text-transform:uppercase;letter-spacing:.05em;align-items:center;gap:4px;margin-top:5px;font-size:11px;font-weight:600;display:flex}.dash-bar-track{background:var(--adm-border-light);border-radius:2px;height:4px;margin-top:8px}.dash-bar-fill{border-radius:2px;height:4px;transition:width .4s}.dash-two-col{grid-template-columns:1fr 1fr;gap:1rem;margin-bottom:1.25rem;display:grid}.dash-panel{background:var(--adm-surface);border:1px solid var(--adm-border);border-radius:10px;padding:1.1rem 1.25rem}.dash-section-title{text-transform:uppercase;letter-spacing:.06em;color:var(--adm-text-sec);margin-bottom:.75rem;font-size:11px;font-weight:700}.dash-dim-row{border-radius:7px;align-items:center;gap:10px;padding:6px 8px;display:flex}.dash-dim-label{color:var(--adm-text-body);flex-shrink:0;width:76px;font-size:12px;font-weight:600}.dash-dim-track{background:var(--adm-border-light);border-radius:4px;flex:1;height:8px}.dash-dim-fill{border-radius:4px;height:8px;transition:width .5s}.dash-dim-score{text-align:right;flex-shrink:0;width:52px;font-size:12px;font-weight:700}.dash-tabs{border-bottom:2px solid var(--adm-border);align-items:center;gap:4px;margin-bottom:1rem;display:flex}.dash-tab{cursor:pointer;color:var(--adm-text-sec);background:0 0;border:none;border-bottom:2px solid #0000;margin-bottom:-2px;padding:8px 18px;font-family:inherit;font-size:13px;font-weight:600;transition:color .12s,border-color .12s}.dash-tab:hover{color:var(--adm-text)}.dash-tab.active{color:#2563eb;border-bottom-color:#2563eb}.dash-pg-bar{flex-wrap:wrap;justify-content:space-between;align-items:center;gap:8px;margin-top:.75rem;padding:.65rem 0;display:flex}.dash-filter-label{text-transform:uppercase;letter-spacing:.05em;color:var(--adm-text-sec);font-size:11px;font-weight:700}.dash-dropdown-btn{text-align:left;background:var(--adm-surface);border:1.5px solid var(--adm-border);cursor:pointer;min-width:170px;color:var(--adm-text);border-radius:8px;justify-content:space-between;align-items:center;gap:6px;padding:6px 10px;font-family:inherit;font-size:13px;transition:border-color .15s;display:flex}.dash-dropdown-btn:hover{border-color:var(--adm-text-sec)}.dash-dropdown-menu{z-index:200;background:var(--adm-surface);border:1px solid var(--adm-border);border-radius:8px;min-width:220px;max-height:280px;position:absolute;top:calc(100% + 4px);left:0;overflow-y:auto;box-shadow:0 4px 16px #0000001f}.dash-dropdown-menu>div:hover{background:#2563eb0f!important}.info-tip{cursor:help;vertical-align:middle;align-items:center;margin-left:4px;display:inline-flex;position:relative}.info-tip-icon{background:var(--adm-border);width:13px;height:13px;color:var(--adm-text-sec);border-radius:50%;flex-shrink:0;justify-content:center;align-items:center;font-size:9px;font-style:italic;font-weight:700;line-height:1;display:inline-flex}.info-tip-box{background:var(--adm-text);color:var(--adm-surface);z-index:200;pointer-events:none;white-space:normal;text-transform:none;letter-spacing:0;border-radius:7px;width:190px;padding:7px 10px;font-size:11px;font-weight:400;line-height:1.5;display:none;position:absolute;bottom:calc(100% + 6px);left:50%;transform:translate(-50%)}.info-tip:hover .info-tip-box{display:block}.info-tip-box--down{top:calc(100% + 6px);bottom:auto}.reports-dim-tag{border-radius:20px;padding:2px 8px;font-size:11px;font-weight:700;display:inline-block}.reports-dim-tag--weak{color:#dc2626;background:#dc26261f}.reports-dim-tag--strong{color:#16a34a;background:#16a34a1f}@media (width<=1100px){.dash-kpi-grid{grid-template-columns:repeat(3,1fr)}}@media (width<=700px){.dash-kpi-grid{grid-template-columns:repeat(2,1fr)}.dash-two-col{grid-template-columns:1fr}}.text-success{color:var(--success)}